BILINGUAL OUTBOUND CALL CENTER REP

Job Description

Responsibilities:
• Handling collections on unpaid patient account balances.
• Answering patients’ billing questions.
• Follow client protocols for patient collection.
• Keep current on informational changes in billing/collection procedures
• Meet benchmarks for patient collection volume.
• Learn or know how to read and understand an EOB.
• Communicate/answer questions regarding outstanding patient collection issues
• 3+ years experience in medical collections and EOBs
• Must be able to speak Spanish and English fluently
• Ability to deal with a number of tasks simultaneously
• Able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services skills.
• Must be highly flexible; able to accommodate changing needs of the department. Must be a self-starter, motivated and have the ability to multi-task.


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