ACCOUNT MANAGER / CSR SPECIALIST

Job Description

In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of products and services, obtain customer feedback, and assist with growing relationships with existing account base.
A top-notch Account Manager/Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction and are passionate about growing existing business.

Account Manager/Customer Service Specialist Responsibilities:
• Promptly responding to customer queries via email, phone, and social media channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Maintaining a polite, helpful, and professional manner at all times.
• Obtaining and sharing customer feedback with colleagues and other departments so that products can be improved.
• Familiarizing yourself with new products as they are introduced.
• Answering product inquiries and suggesting information about other products.
• Processing and entering order inquiries.
• Understand and successfully recommend products from our diverse product line
• Respecting client confidentiality at all times.
• Experience working with computer programs such as SAP, Great Plains, Peachtree, but can train people who are familiar with fully integrated software such as those listed
• Basic knowledge of Microsoft Office Products
• Experience with inbound/outbound calling
• Excellent interpersonal and communication skills
• Sales experience a plus, but not required


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