How to Reduce Turnover with a Winning Onboarding Strategy

Posted by Beverly Smith

Employees are the most important asset a business has. It’s critical that you start them out on the right foot. Just like you want your customers to have a positive experience and tell others about your business, you should also ensure your employees do as well. Nobody wants to work at a place where they feel undervalued and unappreciated. The actions or lack of action you take on their first day will set the tone for how they feel about their new job.


Greet New Employees Upon Arrival

Meet them at the door and welcome them. At the very least, the person at the front desk should greet the new hire by name and welcome them. Make sure your staff knows the new employee’s name and when they will be starting. You could even put up a welcome sign in the lobby, the break room or on their desk.


Give a Tour of the Facility

Help them feel welcome and glad they joined your organization. Tour the facility with your new employee and introduce him or her to the team. Show them where the restrooms and break room are and where personal items can be stored. This may seem minor, but it creates a feeling of being part of the team. It also keeps them from feeling like they’re bothering people with silly questions later.


Prepare in Advance

Before the new employee’s first day, you should assemble all new hire paperwork, handbook, and any orientation materials. Have the employee’s workstation fully stocked and ready to go. Create and assign digital logins and have them written down for easy access. Prepare a structured training schedule that includes regular progress check-ins with you or their supervisor for feedback and questions. Make sure that any staff involved with training has a copy of the schedule and understands their role in training.


Provide Clarity and Communication

People like to know that they are contributing to an organization with a greater purpose. Use the onboarding period to share the company’s core values and its mission. This is also a great opportunity to set expectations about the job. Review the job description and cover any numbers or metrics for which the employee will be held accountable.


Done right, onboarding can set the stage for a positive work relationship with your employees. The extra time you spend in preparation and in onboarding is well worth it in order to reduce turnover and having to repeat the hiring process.

What things does your company do to onboard new employees? Share them in the comments below.

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